Privacy policy

Last updated: 01/04/2023

For us at Trafiklab, operated by Samtrafiken i Sverige AB (hereinafter referred to as "Trafiklab"), your trust is of the utmost importance. We build that trust by handling the information collected about you in a way that protects your privacy. The purpose of this personal data policy is to describe in a clear and transparent way how we collect and use personal data.

Trafiklab guarantees that your personal data will not be transferred outside the EU/EEA, except in exceptional cases. If this is the case, Trafiklab only uses technology solutions with subcontractors that fulfil EU requirements for personal data protection.

Key concepts

What is personal data?

Personal data is any information that can be directly or indirectly linked to a natural person, such as a personal identity number, name, e-mail address, telephone number and IP number. Some personal data is classified as sensitive, such as information about racial or ethnic origin, political opinions, religion, trade union membership, health and sexual orientation.

What is meant by processing of personal data?

Processing includes any handling of personal data, such as collection, recording and storage.

What is a data controller?

A data controller is the person who determines the purposes and means of processing personal data.

What is a Data Processor?

A Data Processor processes personal data on behalf of a Data Controller. A written agreement is required.

Personal data controller

Trafiklab is the Data Controller for personal data on Trafiklab's website, newsletters, and invitations to conferences and events.


The overall purpose of our processing of your personal data is to be able to administer access to and use of our services. Examples on which data we gather and their purpose are listed below.


Trafiklab only uses functional cookies, used to keep you logged in on our website.

Storage period

Your personal data is stored for no longer than is necessary to fulfil the purposes of the processing described in this privacy policy. Your personal data is anonymized when it is no longer needed for the purpose for which it was collected.

Complaints to a supervisory authority

You always have the right to complain about our processing of your personal data to a supervisory authority, which in our case is the Swedish Data Protection Authority. For contact details, see You are responsible for withdrawing your consent by contacting Trafiklab.

Changes to the personal data policy

This personal data policy may be updated to comply with the law. The latest version can always be found on Trafiklab's website.

Request for a register extract of personal data

Trafiklab will need to verify your identity when contacting you regarding your personal data. The purpose is to prevent harm to you and to protect your rights. Depending on the nature of the contact, we may therefore require you to provide suitable proof of your identity. When you contact us, Trafiklab will save information about you that is necessary to resolve your case. This may, for example, be your contact details.

Incoming enquiries will be answered by e-mail within 30 days.

How to contact us:

[email protected]

Samtrafiken i Sverige AB
Kollektivtrafikens hus
Centralplan 3 111 20 Stockholm
( 556467-7598)